Inbound customer support
Voice, email, chat and social handled by agents trained on your tone of voice, tooling and escalation rules.
Naples · Serving all of Europe
Every call answered.
Every customer kept.
AMBROSINI builds and runs dedicated outsourced call center teams — inbound support, outbound sales and back-office operations — live in 12 languages, 24 hours a day.
Live queue
Naples operations floor
Average answer time11s
First contact resolution87%
CSAT this month4.8 / 5
0+
Trained agents
0
Languages covered
0.0%
Platform uptime
0s
Avg. answer time
What we run
Full-service contact center capability
Pick a single channel or hand over the whole customer operation. Teams are built, trained and managed by AMBROSINI in Naples.
Outbound sales
Warm and cold calling campaigns with scripted discovery, objection handling and CRM-clean reporting.
Lead generation
Qualified pipeline built through list research, multi-touch outreach and appointment setting for your closers.
Technical helpdesk
Tier 1 and Tier 2 troubleshooting with documented runbooks, SLA tracking and product-certified specialists.
Back-office operations
Order processing, claims, data entry and invoice reconciliation delivered with dual-control quality checks.
Multilingual coverage
Italian, English, Spanish, French, German, Portuguese and six more — native or near-native, on one contract.
Why AMBROSINI
An operations partner, not a phone farm
GDPR-first operations
Data processing agreements, role-based access, recorded-call retention limits and EU-only infrastructure. Your compliance team gets documentation, not promises.
Teams that stay
We hire in Naples on permanent contracts and invest in coaching, so the agents who learn your product are still there next year. Attrition sits well below the industry norm.
Reporting you can act on
Live dashboards for volume, answer time, resolution and sentiment — plus a weekly review with your dedicated operations manager.
How it works
From first call to steady state in 4 weeks
A predictable onboarding path with clear owners and checkpoints at every stage.
01
Discovery
We map volumes, channels, peak hours, systems and the outcomes you are measured on.
02
Team build
Agents recruited and screened for your profile, then trained on your product and tooling.
03
Launch
Pilot wave goes live with daily calibration, QA scoring and script refinement.
04
Optimise
Monthly performance reviews, capacity tuning and continuous coaching against your KPIs.
E-commerceFintechTravel & hospitalityHealthcareSaaSLogisticsUtilitiesInsuranceE-commerceFintechTravel & hospitalityHealthcareSaaSLogisticsUtilitiesInsurance
Client results
What partners say after go-live
“We moved our Italian and Spanish support to AMBROSINI in six weeks. Answer time dropped from four minutes to under fifteen seconds and our CSAT went up eleven points.”
Elena Ricci
Head of CX, European e-commerce group
“Their outbound team books more qualified demos than the agency we used before, at roughly half the cost per meeting. The reporting is genuinely transparent.”
Marco De Luca
Sales Director, B2B SaaS
“Peak season used to break us. AMBROSINI scaled us from twelve to forty agents in three weeks and back down again without drama.”
Sophie Laurent
Operations Lead, travel platform
FAQ
Questions we get before signing
Contact
Tell us what your customers need
Send the brief and we'll come back with a staffing model, timeline and fixed rate within one business day.
Head office
Via Cardinale Guglielmo Sanfelice, 38
80134 Napoli NA, Italy
Talk to us
+39 348 137 5356Operations
Client delivery 24/7 · Office Mon–Fri, 09:00–19:00 CET